Terms of Service

1. Acceptance of Terms

By downloading, installing, or using the Carely application or website (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you and Carely. Please read them carefully.

2. Description of Service

Carely is a medication reminder and wellness application that provides:

• Scheduled medication reminders via push notifications.
• Dose logging and adherence tracking.
• An AI-powered daily check-in feature ("AI Caretaker") that generates personalised wellness messages.
• A caregiver notification feature that alerts linked individuals when doses are missed.
• A doctor reporting feature that generates and emails weekly adherence summaries.
• Subscription management via Stripe.

3. Eligibility

You must be at least 13 years of age to use Carely. If you are between 13 and 17, you must have the consent of a parent or legal guardian. By using the Service, you represent that you meet these eligibility requirements.

Carely is available in Canada and the United States. Use of the Service from other jurisdictions is at your own risk and you are responsible for compliance with local laws.

4. Account Registration

• You must provide accurate, current, and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately at hello@carely.fit if you suspect unauthorised access to your account.
• One account per person. You may not create accounts on behalf of others without their explicit consent.

5. Subscription and Billing

5.1 Subscription Plans

Carely offers the following subscription plans:

• Monthly Plan: $9.99 USD per month, billed monthly.
• Annual Plan: $90.00 USD per year, billed annually (equivalent to $7.50/month).
• Founding Member Plan: $5.00 USD per month for eligible founding members (see Section 7).

5.2 Billing

• Payments are processed by Stripe. By subscribing, you authorise Stripe to charge your payment method on a recurring basis.
• Subscriptions automatically renew unless cancelled before the renewal date.
• All prices are in USD. You are responsible for any applicable taxes.
• Failed payments may result in temporary suspension of access to the Service.

5.3 Cancellation

You may cancel your subscription at any time through the app (Profile → Subscription → Cancel) or by contacting hello@carely.fit. Cancellation takes effect at the end of the current billing period. You retain access to the Service until that date.

6. Free Trial

New users may be eligible for a 7-day free trial. During the trial:

• You have full access to all features of the Service.
• No charge is made until the trial ends.
• You may cancel at any time before the trial ends without being charged.
• If you do not cancel, your selected subscription plan will begin automatically at the end of the trial period.
• Free trials are available only once per user. Creating multiple accounts to obtain additional free trials is prohibited.

7. Founding Member Offer

The Founding Member offer is subject to the following terms:

• Limited to the first 200 qualifying users who sign up and activate a paid subscription.
• The founding price of $5.00 USD/month is locked for a period of 12 consecutive months from the date of first payment.
• After 12 months, the subscription automatically transitions to the standard Monthly Plan at $9.99/month. You will receive 30 days' notice before this transition.
• The founding price is non-transferable and applies only to the original account holder.
• Carely reserves the right to determine eligibility for the founding member offer.
• Founding member pricing does not apply to annual plan renewals after the 12-month lock-in period.

8. Refund Policy

We want you to be satisfied with Carely. Our refund policy is as follows:

• 7-day free trial: If you cancel during your free trial, you will not be charged. No refund is needed.
• Monthly subscriptions: If you are charged and contact us within 48 hours of that charge, we will issue a full refund for that billing period. After 48 hours, no refund will be issued for the current billing period.
• Annual subscriptions: If you cancel within 14 days of your annual subscription payment, we will issue a full refund. After 14 days, annual subscriptions are non-refundable.
• Technical issues: If the Service is unavailable for more than 48 continuous hours in any billing period due to issues on our end, you may request a prorated refund for that period.

To request a refund, contact hello@carely.fit with your account email and reason for the refund request.

9. Medical Disclaimer

• Carely is a reminder and organisation tool. It does not verify, validate, or confirm the accuracy of any medication information you enter.
• Carely does not check for drug interactions, contraindications, or dosage accuracy.
• The AI Caretaker feature provides general wellness encouragement only. It is not clinical advice and should not be treated as such.
• Always consult a licensed healthcare provider for questions about your medications, health conditions, or treatment decisions.
• In a medical emergency, call emergency services (911 in Canada/US). Do not rely on Carely in emergencies.
• Missing a dose because a Carely reminder failed to send does not constitute a basis for any claim against Carely.

10. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms.
• Attempt to access another user's account or data without authorisation.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Transmit viruses, malware, or other harmful code through the Service.
• Use the Service to harass, abuse, or harm another person.
• Create multiple accounts to abuse the free trial or founding member offer.
• Interfere with or disrupt the integrity or performance of the Service.
• Scrape, crawl, or extract data from the Service by automated means.

11. Intellectual Property

All content, features, and functionality of the Service — including but not limited to software, text, graphics, logos, and the Carely brand — are owned by Carely and are protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable licence to use the Service for your personal, non-commercial use. You may not reproduce, distribute, modify, or create derivative works of any part of the Service without our written consent.

Your personal data (medicine entries, dose logs) belongs to you. You grant us a limited licence to use it solely to provide the Service.

12. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please read it carefully.

13. AI Caretaker Feature

• The AI Caretaker feature uses OpenAI's API to generate personalised messages based on anonymised data.
• AI-generated messages are for motivational and general wellness purposes only. They do not constitute medical advice.
• We do not guarantee the accuracy, completeness, or appropriateness of any AI-generated message.
• You should not make medical decisions based on AI-generated messages.
• If you find any AI message to be inappropriate or harmful, please contact us at hello@carely.fit.

14. Caregiver Feature

• By inviting a caregiver, you consent to sharing your medicine schedule and adherence data with that person.
• You are responsible for ensuring the caregiver you invite is someone you trust and consent to sharing this information with.
• Caregivers may not use information accessed through the Service for any purpose other than supporting the patient's medication adherence.
• You can revoke caregiver access at any time through the app.

15. Termination

We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or if we are required to do so by law. We will provide reasonable notice unless immediate termination is necessary to protect other users or the integrity of the Service.

You may terminate your account at any time by contacting hello@carely.fit. Upon termination, your right to use the Service ceases and your data will be deleted in accordance with our Privacy Policy.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Carely and its founders, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of data or profits.
• Health outcomes related to missed or incorrect doses.
• Decisions made based on AI-generated content.
• Technical failures that result in missed reminders.

Our total liability to you for any claim arising from your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim, or $100 USD, whichever is greater.

17. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

18. Indemnification

You agree to indemnify and hold harmless Carely and its affiliates, officers, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

19. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts of British Columbia, Canada.

If you are a consumer in a jurisdiction with mandatory consumer protection laws, those laws may apply to you in addition to or instead of the above.

20. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email and by posting a notice in the app at least 14 days before the change takes effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

If you do not agree to updated Terms, you must stop using the Service before the effective date.